In addition to our self-guided manuals, “On Target” Casino Consulting offers these important services.

Property-Wide/Departmental Needs Assessments

As you determine the best direction for your casino, you may have some questions for your key employees. We have a proven technique for uncovering and understanding the answers.

To assist you in the two-way communication process, we conduct employee interviews with your highly targeted internal audience. When you take the time to listen, a number of important employee messages start to be understood. This process of being heard can be the start of the entire casino performing with greater commitment.

First, we identify the personnel and the topics to be explored. We then use specific, open-ended questions in private interviews to uncover employee comments. This is followed by a comprehensive analysis of the responses and a recommendation as to the appropriate action(s) to be taken.

Our goal is to help you understand barriers to employee performance and motivation. Recognizing obstacles to productivity, we can help you to maximize your training, internal communications and motivational campaigns. We can also convey your real interest in the employee’s ideas, opinions, comments and suggestions.

‘Train the Trainer’ Workshops

Throughout the year, your management team will be required to conduct employee training on a variety of topics. Let us share our extensive knowledge of adult education and stand-up presentations to help assure the maximum impact.

With our ‘Train the Trainer’ workshop, your people will understand the need to ‘market and sell’ their own training program prior to its delivery. They will also learn how to prepare handouts and exercises, become familiar with dynamic presentation methods and how to take and answer questions.

This workshop is designed to enable any presenter to command audience respect and attention while making sure the material is presented, fully understood and has a lasting effect on employee behavior.